Guidelines & Policies: Ensuring Transparency and Trust
Welcome to our Guidelines & Policies page. Here, you’ll find essential information about our practices, ensuring a transparent and trustworthy experience as we work together. We are committed to clear communication and maintaining high standards in every aspect of our collaboration.
Descriptions
Our policies are designed to provide clarity and ensure a smooth working relationship. From project timelines to payment terms, we believe in transparency and clear communication to avoid any misunderstandings and keep our collaborations running seamlessly.
We also prioritize your satisfaction and protection by outlining the steps we take to safeguard your intellectual property and maintain confidentiality throughout the project. Your trust is essential, and we are committed to upholding the highest standards in all our interactions.
Finally, we have structured our policies to be flexible yet firm, allowing room for creativity while ensuring that all parties adhere to agreed-upon guidelines. This balance helps us deliver quality work on time and meet or exceed your expectations.
Comprehensive Policies for a Smooth and Transparent Collaboration
Here are some key policies for Kensly Classics, designed to ensure smooth operations, protect both the company and clients, and foster trust and collaboration:
1. Project Engagement Policy
- Initial Consultation: All projects begin with an in-depth consultation to understand the client’s needs, goals, and vision. This ensures that the project scope, timelines, and deliverables are clearly defined from the start.
- Project Scope: Any changes or additions to the project scope after work has commenced will require a revised agreement, including potential adjustments to the timeline and cost.
2. Payment Policy
- Deposit Requirement: A 50% deposit is required before any work begins. This deposit secures the project in our schedule and covers the initial design work.
- Final Payment: The remaining balance is due upon final approval of the design, and before the delivery of high-resolution files. All payments must be cleared before the final product is handed over to the client.
- Payment Methods: We accept payments via bank transfer, and M pesa Till Number payment platforms. Payment details will be provided in the project agreement.
3. Revision and Feedback Policy
- Revision Rounds: The project includes a set number of revision rounds (typically 2-3). Additional revisions beyond the agreed number may incur extra costs, which will be communicated upfront.
- Feedback Timeliness: Clients are encouraged to provide feedback in a timely manner to avoid delays in the project timeline. Delays in feedback may result in an adjusted delivery date.
4. Intellectual Property Policy
- Ownership Transfer: Once the final payment is received, all intellectual property rights to the design are transferred to the client. Kensly Classics retains the right to showcase the work in its portfolio unless otherwise agreed.
- Confidentiality: All client information and project details are treated with strict confidentiality. We ensure that your proprietary information is protected throughout the collaboration.
5. Cancellation and Refund Policy
- Cancellation by Client: If the client wishes to cancel the project after the deposit is paid, the deposit is non-refundable. Any work completed beyond the deposit will be invoiced accordingly.
- Cancellation by Company: If Kensly Classics must cancel the project due to unforeseen circumstances, the client will be refunded the deposit and any unearned portion of payments made.
- Refunds: Refunds are generally not provided, except in cases where work has not commenced or a mutual agreement is reached.
6. Delivery and File Policy
- Final Deliverables: Upon completion of the project and receipt of the final payment, clients will receive all agreed-upon deliverables in the specified formats (e.g., high-resolution PDF, JPEG, PNG, vector files).
- File Storage: We store all final design files for a period of six months after project completion. Clients may request copies during this period at no additional charge.
7. Communication Policy
- Preferred Channels: Communication will primarily be conducted via WhatsApp, with meetings and calls scheduled if needed. Clear and open communication is encouraged to ensure project success.
- Response Time: We aim to respond to all client inquiries within 24-48 hours during business days. Urgent matters should be flagged as such to receive prompt attention.
8. Dispute Resolution Policy
- Resolution Process: Any disputes or disagreements that arise during the course of the project will be addressed through open communication and negotiation. If a resolution cannot be reached, the matter may be escalated to mediation or arbitration.
These policies are designed to create a professional, transparent, and fair working environment, ensuring that all parties are aligned and protected throughout the project lifecycle.
